Business Policies

Check-in Time
2.00 pm
Check-out Time
11:00 am

Early Arrivals and Late Departures
If you are scheduled to arrive earlier than 2.00 pm and would like to have immediate access to your room, suite or villa, we recommend reserving the night prior to arrival. For late departures, reserving an additional night will guarantee the use of your villa until you leave the Hotel. If you choose not to reserve the additional night, we will be happy to store your luggage and make our spa, fitness and pool facilities accessible for your pleasure and convenience, if your room, suite or villa be not available beyond check-out time.

Prepayment and Guarantee
All reservations are prepaid or Guaranteed with a major credit card upon confirmation. The amount charged to your credit card is the total accommodation cost for the period reserved, including government taxes.

Cancellation and Refund
Refund can be requested with written notice, emailed or faxed to us prior to expected arrival date. Refund is processed according to established Refund Policies  based on cancellation deadlines and refund percentages, and may take up to 4 weeks from the time of notice.

Reservation Changes
· Requests for changes to length of reservation, dates or Suite types are subject to availability and may result in a rate change.
· If the change cannot be accommodated and results in a cancellation, normal cancellation and refund policies apply.
· The resort reserves the right to apply an administration fee if the change is made outside of the time requirement and/or directly or indirectly results in lost revenue.

No Smoking Policy
Smoking is not permitted inside the Villas and the Spa. We appreciate your understanding. Smoking is permitted in public open-air spaces except around the poolside areas.

No Pets Policy

For the comfort of all guests we do not permit pets in any area within the resort.
 

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